Privacy Policy

1. Who we are

Jersey City Car Rentals is operated by Tiff Roze NJ LLC (“Jersey City Car Rentals,” “we,” “us”). We rent vehicles directly to customers from Jersey City, New Jersey.

This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It covers jerseycitycarrentals.com, our booking and payment pages, and our communications with you by phone, text, WhatsApp, email and social media. Your rental agreement also applies to your rental, along with this policy.

By using our website or renting from us, you agree to this policy.

2. Information we collect

Information you give us when you ask a question, book, or rent:

Contact details: name, phone number, email address, mailing address.
Identity and eligibility: date of birth, driver’s license details and photos (front and back), and a selfie or other photo to confirm your identity.
Booking details: dates, vehicle chosen, and pickup and return times.
Insurance: your personal auto insurance details if you bring your own coverage, or the coverage you buy through us.
Payment: card details and billing address. Our payment processor handles your card; we do not store full card numbers.
Rental agreement: your electronic signature and the signed agreement.
Messages: anything you send us by text, WhatsApp, email, phone, our website forms, or social media.

Information collected automatically when you visit our website:

Device and browser type, IP address, general location (city level), pages viewed, and the site that sent you to us.
Cookies and similar tools (see Section 5).

Information from others:

Driving record and identity checks: we may verify your license and check your driving history through a screening provider before approving a rental.
Insurance verification: if you use your own insurance, a verification service such as Axle confirms your policy, with your permission.
Tolls, tickets and authorities: E-ZPass, parking authorities, police and courts send us notices about violations during your rental.
Platforms: Google, Facebook and Instagram may share basic information when you contact us or leave a review there.

3. How we use your information

Process bookings, confirm your identity and eligibility, and prepare your rental agreement.
Take payments and security deposits, issue refunds, and charge for damage, fuel, tolls, tickets, late returns or cleaning as your rental agreement allows.
Arrange or verify insurance coverage and handle claims.
Contact you about your booking, pickup, return, and any issues during your rental.
Protect our vehicles and customers: prevent fraud and theft, recover vehicles, and enforce our rental agreement.
Answer questions and provide customer support in English or Spanish.
Send offers and updates if you have agreed to receive them. You can opt out at any time.
Improve our website and services and understand how people find us.
Meet legal, tax, insurance and accounting obligations, and respond to lawful requests.

We do not sell your personal information. We don’t share it for targeted advertising either, except as described in Section 5. We share it only as follows:

Service providers that help us run the business, under agreements to protect your information. These include payment processing (Stripe), booking and e-signature tools, website hosting (GitHub Pages, GoDaddy), email and texting providers, driver screening providers, and accounting.
Insurance partners, such as Bonzah when you buy coverage at checkout, our fleet insurer, and your own insurer if you bring your own coverage. We share what they need to issue coverage or handle a claim.
Toll, parking and law enforcement authorities, to transfer responsibility for tickets and tolls incurred during your rental, or when the law requires it.
To protect our rights: to recover a vehicle, collect amounts owed, prevent fraud, or respond to legal claims. This can include collection agencies and attorneys.
Business changes: if the business is sold or merged, your information may transfer to the new owner under this policy.
With your consent, for any other purpose we tell you about first.

Text messaging opt-in data and consent are never shared with third parties for their marketing.

5. Vehicle location, cookies and analytics

Vehicle location and telematics. Our vehicles have GPS or telematics devices. They can record location, mileage, speed and vehicle condition during your rental. We use this data to recover lost or stolen vehicles, check mileage and fuel, investigate accidents or misuse, and enforce your rental agreement. We do not use it to track you for marketing.

Cookies and analytics. Our website uses cookies and similar tools to keep it working, remember your preferences, and measure visits. We use Google Analytics to see how people find and use the site. We may use Google tags to measure our ads. These providers may collect information about your visits across different websites.

You can block or delete cookies in your browser settings. To opt out of Google Analytics, use the Google Analytics opt-out add-on. You can adjust ad settings in your Google account settings. Our site does not currently respond to browser “Do Not Track” signals. We honor Global Privacy Control (GPC) signals as an opt-out of targeted advertising.

6. Retention, security and children

How long we keep it. We keep rental records, signed agreements and payment records for 7 years for tax, insurance and legal reasons. We may keep them longer while a claim, toll or ticket is still open. We delete or anonymize license photos and screening results 12 months after your last rental, unless we need them for an open matter. If you only contacted us and never booked, we delete your inquiry after 24 months.

Security. We use reasonable safeguards to protect your information. These include encrypted connections (HTTPS), password-protected accounts with two-step login, and access limited to the people who need it. No system is perfectly secure. If a data breach affects you, we will notify you as New Jersey law requires.

Children. Our services are for adults who meet our minimum rental age of 21. We do not knowingly collect information from children under 13. If you think a child has given us information, contact us and we will delete it.

7. Your choices and rights

Text messages. If you agree to receive texts, we send booking confirmations, pickup and return reminders, and, only if you opt in, offers. Message frequency varies, and message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Agreeing to marketing texts is never a condition of renting.

Email. Use the “unsubscribe” link in any marketing email. We will still send messages about your active rentals.

Your privacy rights. You can ask us to:

Confirm whether we hold your personal information and give you a copy.
Correct information that is wrong.
Delete your information. We may need to keep some records for legal, tax, insurance or open-claim reasons.
Stop using your information for targeted advertising or marketing.

New Jersey residents may have these rights under the New Jersey Data Privacy Act. We honor these requests for all customers. To make a request, email tiffrozenj@gmail.com or text (802) 302-3090. We will confirm who you are before acting and reply within 45 days. If we deny your request, you can appeal by replying to our decision, and we will answer within 45 days. If you still disagree, you may contact the New Jersey Division of Consumer Affairs.

We will not treat you differently for using these rights.

8. Changes and contact

Changes. We may update this policy as our services change. We will post the new version here with a new effective date. If the changes are significant, we will also notify customers by email or text.

Contact us with questions or requests, in English or Spanish:

Business: Tiff Roze NJ LLC, doing business as Jersey City Car Rentals, Jersey City, New Jersey
Email: tiffrozenj@gmail.com
Phone / text / WhatsApp: (802) 302-3090